Terms and Conditions
Payment, Shipping, Returns, Warranty

Terms & Conditions which regulate product purchases on www.altergosurf.com. Please read the following carefully:

1) General conditions of Sale
These general conditions of sale govern the terms and conditions of sale of the products marketed on the website www.altergosurf.com website of the company “Italianwaves S.r.l.”, with registered office; Via S. Barbara 10, operational headquarters; Via degli Artigiani, Zona Industriale, Ungias, Galantè, 07041 – Alghero (SS) Italia., Tel. +39 079 950520, VAT number 02677540904, registered in the Companies Register of Sassari at number SS 195546.
All contracts for the sale of products by Italianwaves S.r.l. are governed by these conditions, which form an integral and substantial part of each proposal, order and confirmation of the purchase order of the products.
By “Customers” this defines the individuals who act for purposes unrelated to their professional or entrepreneurial activity. The aforementioned sales contracts concluded online are governed, for what is not foreseen in the present general conditions, from the legislative act 22.05.1999 n. 185 (implementation of the directive 97/7/CE on the protection of consumers in respect of distance contracts) and the Italian Civil Code.

2) Products and Sales Prices

Unless otherwise indicated, the prices of products published on the website www.alteregosurf.com are expressed in euros (€) and must be inclusive of VAT, but do not include delivery costs unless otherwise indicated.
Competent staff is available for any clarification on the products purchased at the following email address: info@alteregosurf.com

3) Orders and Invoices

All purchase orders of products sent to Italianwaves S.r.l. must be complete in their entirety and must contain all the elements necessary for the correct identification of the products ordered. Italianwaves S.r.l. reserves the right not to accept incomplete orders, not properly completed. The customer can only purchase the products in the catalogue and viewable online at www.alteregosurf.com as described in the relevant information sheets.

The availabilities of products indicated on the site are true, but in no case do they represent a contractual obligation. The correct receipt of the order is confirmed by Italianwaves S.r.l. by an email reply, sent to the e-mail address communicated by the user. The email message includes the details of the order (of the products ordered) and the data entered by the user, who undertakes the responsibility to verify its correctness and to promptly communicate any corrections, according to the procedures described in this document.

On average, Italianwaves S.r.l. takes four working days to process the order and deliver the ordered products to the respective couriers.
The fiscal documentation relating to the products ordered will be issued by Italianwaves S.r.l. at the time of dispatch of the products to the customer and sent to him via email or in paper along with the purchased item. If the Customer is a VAT license holder and wishes to receive an invoice in his own name, he must indicate this request when ordering.

4) Method of payment

The customer can pay using one of the following methods:

Italianwaves S.r.l. guarantees that any purchase made on their site is completely secure, using SSL security encryption system that masks and protects the data of the credit card used. Italianwaves S.r.l. online store uses only certified and secure GlobalSign servers to guarantee the highest standards of protection.

The customer can pay for their purchases by sending a bank transfer by selecting “Bank Transfer” as the payment method. They will see the necessary bank details displayed to make the transfer. Please note that the customer’s payment must be made within 3 days from the order date, otherwise the order will be cancelled, in order to avoid keeping hold of the products for extended periods of time.
The bank transfer must be addressed to:
N.B. In the reason for the transfer you must indicate the product’s “order number” that will arrive via confirmation email sent by Italianwaves S.r.l.. (see 3. Orders and Invoices).
Once payment is received at the registered bank of Italianwaves S.r.l., the order will be processed. There are no additional fees incurred for payment by bank transfer.


If the customer has a Paypal account, and they prefer to use this method of payment, the customer should choose Paypal at the time of order completion and they will be able to make the payment by transferring funds from their Paypal account to the account of Italianwaves S.r.l..

5) Method of Shipping and Delivery of Products

Shipping costs are automatically calculated by the system.
Deliveries are made by express courier and normally take place within 48 hours for Italian deliveries (except islands and remote or disadvantaged places) and in 4 working days for countries of the European Union from the time of order confirmation and its execution, and delivery to the courier, unless otherwise indicated.
Unless otherwise indicated, all deliveries are made via road transportation.
Special terms and conditions of delivery, if necessary, must be agreed in advance between the Customer and Italianwaves S.r.l. and accepted by Italianwaves S.r.l..
The courier standard procedure is to make two delivery attempts after which the shipment will be in storage. Any costs of storage are charged to the customer, thus the customer is encouraged to always be available or provide an alternative address.
The customer is urged to always indicate clearly the name that the courier will find on the bell to avoid unsuccessful delivery attempts, to whom it may concern. Please provide all the details necessary for delivery.

6) Product warranties

Italianwaves S.r.l. guarantees only the material integrity of the products at the time of delivery. Any defects must be reported by the customer, under penalty of forfeiture, no later than ten days from the date of delivery, then the customer will be entitled to replace any damaged products upon return of the same Shipping costs necessary for the replacement of defective products, and those for the return of the product to the customer will be borne by Italianwaves S.r.l..

In this regard, Italianwaves S.r.l. recommends the customer to always check the integrity of the package at the time of product arrival, and if there are clear signs of damage to the integrity accept the package “With reserve”, after receiving, the customer should verify that the product at its interior is intact or not, and in this second case contact Italianwaves S.r.l. immediately.

7) Right to refund

According to art. 5 of the D. Lgs. 22/05/1999 n. 185, which regulates the subject of distance contracts, i.e. carried out outside the business premises, the Customer (that hereon now qualifies as a “consumer” according to art.1 lett b) of D. Lgs 22 maggio 1999 n. 185) has the right to withdraw from the purchase contract and refund the products ordered, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days from delivery of the products, by sending an email to info@alteregosurf.com.

All refunds must be directed to the following address: Italianwaves S.r.l. Via degli Artigiani loc Ungias Galantè 07041 Alghero (SS)
Once received the products (and verified their integrity) Italianwaves S.r.l. will, as soon as possible, credit the cost of the refunded products (as indicated on the invoice) to the customer, withholding the amount of shipping costs that will remain permanently charged.

Italianwaves S.r.l. will reject any returned product not packed.
The right of withdrawal is totally lost if the returned product is not returned as it was sent.

7b) Guarantees and after sales service
Italianwaves S.r.l. guarantees the quality of the materials used.

8) Confidentiality and Privacy
Italianwaves S.r.l. manages and processes the customer’s data with discretion and honesty in full compliance with the law n. 675/96 which guarantees that the processing of personal data will be carried out respecting the rights of fundamental freedoms, as well as the dignity, of the customer, with particular reference to privacy and personal identity.
Pursuant to art. 10 of the aforementioned law Italianwaves S.r.l. informs the customer that the processing of the customer’s data (which will take place by computer) has the sole purpose of proceeding with the execution of the purchase contract. Where necessary, the execution of the contract we will transmit the customer’s data to the shipping company in charge that will handle the stages of the process of sale and shipment of products. The provision of data is mandatory as necessary for the purpose of executing the contract of sale.
In no case will Italianwaves S.r.l. use the information in their possession for purposes other than those mentioned above, nor will Italianwaves S.r.l. disclose them to external companies. In relation to the processing of data the customer can exercise at the relevant offices the rights provided for by art. 13 of the law 675/96.

9) Jurisdiction

Without prejudice to the possible applicability of mandatory provisions of law to protect consumers (as defined under Article 1 letter b) of D. Lgs. 22 May 1999 n. 185), any dispute in any case connected to these Terms & Conditions, will be devolved to the exclusive jurisdiction of the Court of Sassari.